Shipping policy

Order Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Digital goods (ebooks and audiobooks) are delivered instantly by an email from BookFunnel. PLEASE NOTE: These will be shipped to the email address on record with Shopify. Please check this email address as well as your spam folder if you do not receive the BookFunnel email within 3 minutes. If you have Gmail, the email might be in your Promotions folder.

Standard print books are printed by Amazon and shipped by Amazon.

Special Editions print books are printed by BookVault and shipped by BookVault.

Signed books are shipped directly from the author’s warehouse.

Fan merch and non-book goods are printed by Printify and shipped by Printify.

Order Processing

We monitor processing times closely and do our best to make sure everything is fulfilled and shipped to you as fast as possible. However, since we work with multiple suppliers, order processing time will also vary based on the products in your order.

Through our previous orders we have noticed the following:

BookVault takes about 3 to 5 business days to print, package, and deliver your order to their shipping partners.

Signed Books are pre-printed and usually take about 1 to 2 business days to package and deliver to our shipping partners.

Printify takes about 2 to 3 business days to print and deliver the product to their shipping partner.

Split Shipping

Orders that contain products from multiple suppliers will be shipped separately to you. The Shipping origin will also vary based on the supplier.

Split orders don’t affect your shipping fees. You will pay for shipping only once.

BookVault typically ships from the UK.

Signed Books are shipped from France.

Merch and non-book products are shipped from the United States.

Shipping Time Estimates

Shipping time will depend on the origin of your order and the carrier you chose at checkout. Unfortunately, we cannot provide accurate shipping time at the moment, but please allow two to four weeks for your order to show up at your doorstep.

Shipping Addresses

It is the customer’s responsibility to ensure the proper shipping address is provided at checkout. Please double check that autofill, fast checkout, or other assistance tools use the correct shipping address. Once a package is sent to the shipping carrier, we are no longer in control. We cannot change the shipping address or provide any information on shipment progress beyond what is available from the tracking number you receive. We are not responsible for lost, damaged, or misdirected packages, although we reserve the right to make a good-faith effort to provide refunds or replacements of affected products at our discretion.

RETURNED PACKAGES

If a package is returned for a false address, we will reach out to you to confirm your address for reshipment. We will send a follow-up email after one week, and if we do not hear back within seven days of our follow-up email your order will be refunded (not including shipping) and placed back in inventory.

LOST PACKAGES

Packages are not considered lost until 1 month has passed since the most recent tracking update. This timeframe is increased to 2 months during the busy holiday shipping season (October–January).

Restrictions

Before ordering print books, please ascertain any specific delivery restrictions. For example; most prisons do not allow coil-bound books.

We are not responsible for delivery failures that arise from your location restrictions. However, if the package is returned to us, we will proceed with the Returned Packages Precedure.